Troubleshooting

General troubleshooting.

• Make sure your device is connected to the network.

• Make sure you entered the correct license key during the GazeTracker initialization.

• Make sure the app has the camera permission approved.

• Make sure the bundle ID of the production key is the same as that of the app.

• The followings are cases of typical authentication failure due to using incorrect license key

  • Using Development Key in the production environment.
  • Using Production Key in the development environment.
  • Not using license key in Sample project build.
  • The device time is not set correctly.
  • Free trial period has finished. You can always apply for extension.

Etc.

• If you are having difficult time authenticating, please send email to development@seeso.io. We would more more than happy to help.